Justin Van Den Hurk

Profile

Service Desk Analyst

Location: Australia

Currently working within a managed service provider environment, supporting users across Microsoft 365 and enterprise systems. Day-to-day work includes troubleshooting, account administration, ticket triage, and supporting technologies such as Active Directory, Azure, ServiceNow, and Microsoft 365.

Outside of work, I spend a lot of time building homelab projects and expanding my knowledge in infrastructure, networking, and system administration. I use Proxmox to experiment with Windows Server, virtualisation, Active Directory, and networking while continuing to work toward Microsoft certifications and long-term goals in systems and network engineering.

Technical Expertise

Operating Systems & Platforms

Windows 10/11 Administration
Windows Server basic configuration
Linux Ubuntu CLI usage
Proxmox Virtualisation

Cloud & Identity

Microsoft Azure foundational exposure
Active Directory user and group management
Microsoft 365 Administration
Microsoft Entra ID

Enterprise Support Tools

ServiceNow incident and request management
CXone contact centre platform

Networking & Security

Basic network troubleshooting including DNS, DHCP, and TCP/IP
Security fundamentals through TryHackMe
Firewall and VLAN concepts through homelab practice

Certifications

TryHackMe – Cyber Security 101

Issued: 2026 | View Credential

Focused on core cybersecurity concepts, networking, cryptography, common attack techniques, and practical defensive security fundamentals.

Google IT Support Professional Certificate

Issued: 2025 | View Credential

Covered IT support fundamentals, troubleshooting, networking, operating systems, system administration, and IT security concepts.

TryHackMe – Pre Security

Issued: 2025 | View Credential

Built foundational knowledge in networking, web fundamentals, Linux command line, and introductory security concepts.

Awards & Recognition

NRI Team Recognition

Service Desk Excellence & Team Contribution

NRI Australia · 2026

Recognised for making a positive impact within the Service Desk team through proactive ticket management, peer coaching, knowledge sharing, and continuous improvement.

Acknowledged for supporting the BUSY dashboard, helping the team adopt new Azure Virtual Desktop processes, providing valuable operational feedback, and developing a LinkedIn Learning resource to support the professional development of fellow Service Desk Analysts.

"Justin has quickly become a positive influence within the Leverage team. The way he collaborates with his peers, embraces new challenges, shares knowledge and consistently demonstrates our NRI values is helping to build a high-performing and supportive team environment."
- Darren Bansemer

NRI Recognition

Customer Champion

NRI Australia · 2026

Recognised for going above and beyond in my role, resolving tickets efficiently, supporting clients with professionalism, and demonstrating the values NRI strives to uphold in every interaction.

NRI Reward & Recognition

Delivery Excellence

NRI Australia · 2026

Recognised through NRI's Reward & Recognition program for contributing to high-quality service delivery and customer support.

Blog

MS-102 Lab 6 - Self-Service Password Reset and Identity Protection

Published: May 03, 2026

This lab focuses on protecting user identities in Microsoft Entra ID by configuring Self-Service Password Reset and reviewing identity risk features.

Entra ID SSPR MFA

Lab 1 - My First Real Network

Published: April 15, 2026

Built a small network where two PCs can communicate through a switch while exploring addressing and basic network connectivity.

Packet Tracer Networking IP Addressing

Proxmox Series – Part 1: Hunting for a Server

Published: August 13, 2025

Sourcing a budget-friendly computer to host multiple virtual machines for hands-on infrastructure and homelab projects.

Proxmox VMs Hardware

NorthStar Consulting Project – Part 1: Introduction

Published: August 31, 2025

A project-based Active Directory Domain Services lab focused on Windows Server, DNS, DHCP, and realistic infrastructure practice.

Windows Server 2025 AD DS DNS DHCP

Writeups

HTB Expressway Walkthrough

Published: October 3, 2025

HackTheBox machine featuring IKE/IPSec aggressive mode exploitation, Pre-Shared Key cracking, and CVE-2025-32463 sudo privilege escalation.

Reconnaissance IKE Enumeration PSK Cracking Privilege Escalation

HTB Conversor Walkthrough

Published: October 2, 2025

Conversor is a HackTheBox machine that demonstrates XXE injection vulnerabilities combined with XSLT exploitation for initial access, followed by CVE-2024-48990 in needrestart for privilege escalation.

Reconnaissance XXE Exploitation Database Enumeration Privilege Escalation

Bandit CTF Walkthrough

Posted: April 23, 2025

OverTheWire Bandit walkthrough covering Linux basics, file navigation, SSH usage, and permission handling.

Linux SSH CTF OverTheWire

Leviathan CTF Walkthrough

Posted: April 25, 2025

Step-by-step OverTheWire Leviathan walkthrough focused on Linux permissions, binaries, and privilege escalation concepts.

Linux Privilege Escalation CTF OverTheWire

Key Projects

ClockIn – Automated Sign In

Developed a Python-based automation tool that streamlines employee clock-in and clock-out processes for Deputy. The system uses Selenium for web interaction and supports scheduled tasks, reducing manual effort and improving accuracy.

View on GitHub

Python Selenium Automation Task Scheduling

Infrastructure Homelab

Configured a Dell OptiPlex as a Proxmox hypervisor hosting virtual machines for infrastructure learning and experimentation. Includes Windows Server with Active Directory, Ubuntu Server VMs, network monitoring, and ongoing projects aligned with systems administration and networking study.

Proxmox Windows Server Active Directory Ubuntu Server Networking

Contact

Email

Justin.t.hurk@gmail.com

LinkedIn

www.linkedin.com/in/justin-van-den-hurk