Profile
Justin Van Den Hurk
Service Desk Analyst
Location: Australia
Currently working within a managed service provider environment, supporting users across Microsoft 365 and enterprise systems. Day-to-day work includes troubleshooting, account administration, ticket triage, and supporting technologies such as Active Directory, Azure, ServiceNow, and Microsoft 365.
Outside of work, I spend a lot of time building homelab projects and expanding my knowledge in infrastructure, networking, and system administration. I use Proxmox to experiment with Windows Server, virtualisation, Active Directory, and networking while continuing to work toward Microsoft certifications and long-term goals in systems and network engineering.
Technical Expertise
Operating Systems & Platforms
- Windows 10/11 Administration
- Windows Server basic configuration
- Linux Ubuntu CLI usage
- Proxmox Virtualisation
Cloud & Identity
- Microsoft Azure foundational exposure
- Active Directory user and group management
- Microsoft 365 Administration
- Entra ID Azure AD
Enterprise Support Tools
- ServiceNow incident and request management
- CXone contact centre platform
Networking & Security
- Basic network troubleshooting DNS, DHCP, TCP/IP
- Security fundamentals through TryHackMe
- Firewall and VLAN concepts through homelab practice